Terms of service

 

We want you to be happy with all your Jones Bespoke purchases and the service you receive. As such we have detailed our terms and conditions of sale below which we encourage you to look at and accept as they apply to your order.

Introduction

  • Jones Bespoke Interiors LTD is company incorporated in England and Wales with registered number 13148531 whose registered office is at Unit 3 Roebuck Road Hainault Business Park Ilford IG6 3HR, UK.
  • When you order goods or services from us a contract will be formed when you receive a copy of your email order confirmation or e-signature provided via our online proposal programme.
  • If you want to change your order (including the arrangements for delivery or collection when ordering products), you must contact us immediately as any changes may delay the delivery of your order. To cancel your order or any part, please see ‘Your rights to cancel your order’.
  • If you purchase the same goods under two or more orders, we cannot guarantee that the goods or service supplied will be from the same batch, be the same colour match or provided in one block booking, where applicable.


Price & Payment

  • The price for goods and services (including any applicable delivery charges) is as set out in the order confirmation, invoice or proposal. Extra delivery charges may apply – see ‘Extra Delivery Charges’.
  • You must pay in full for goods & telephone consultation calls at the time of placing your order.
  • Ownership for the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

Your rights to cancel your order - Goods

  • Jones Bespoke Interiors is under a legal duty to supply goods that conform to the contract. Where goods are defective or not as described – then please see section ‘Quality’ and nothing in this section limits your rights where goods are defective or not as described.
  • Where you have ordered your goods by internet, email or telephone, under the Consumer Contract (Information Cancellation and Additional Charges) Regulations you may cancel your order at any time between placing the order and within 14 days after the day the goods come into your possession (or the last item of a multiple order comes into your possession) this does not apply to:
  1. Goods or services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader
  2. Goods made to the customers specification, or made to order goods including  personalised goods
  3. Goods which are liable to deteriorate or expire rapidly
  4. Newspapers, periodicals, magazines
  5. Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
  6. Sealed audio or video recordings or computer software
  7. Goods that become mixed inseparably (according to their nature) with other items after delivery


Delivery of Goods

Please see our Shipping Policy. 


Delivery of Services

  • Our services are provided by our experienced design team during Monday-Friday, 9am-5pm. Arrangements outside of these hours may be made upon special request and reasonable notice.
  • Please note services orders are considered complete upon provision of advice as outlined in the order. Anything outside of this scope will proposed to you under a separate email or proposal.
  • Our aim is to provide you with the most efficient and timely service as possible and at the time of making your order, we will endeavour to manage your expectations by providing timescales available to complete our service to you.


Arrival of Goods

  • On delivery of your furniture products, you will be asked to sign for the goods and to inspect any upholstery goods that have been unpacked to ensure you accept them. For this reason, you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do and are happy to accept the goods on your behalf.

·     
Faults or Damages

·        Although all items are quality checked before they are dispatched, occasionally a product may be found to have a manufacturing fault or has been damaged in transit. It’s essential you check your order thoroughly for any damages, faults or missing parts. If you find something is wrong, please notify us within 48 hours of delivery with a detailed description of the issue and multiple supporting images that clearly show the problem. 

·        Please keep the item safe and in its original packaging while we work with you to arrange a solution. We may send a furniture repair specialist to assess and repair your item or we may be able to send a replacement item. In the unlikely event we’re not able to resolve the issue with a repair or replacement, we would organise a collection and refund. 

·        For reference, a manufacturing fault would be where the product is deemed not fit for its intended purpose or has a defect that occurred during the manufacturing process.


Quality

  • You may notify us by e-mail at Interiors@jonesbespoke.com Your statutory rights, in particular your rights under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations, and the Consumer Rights Act are not affected.
  • You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.
  • Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
  • Where defective goods are exchanged, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
  • For self-assembly goods, it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.
  • Where it cannot otherwise be established that we supplied any goods that are claimed to be defective, for example because sewn-in labels have been removed, then we may require you to produce proof of purchase.
  • When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

Our Products

  • All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund, or if available and acceptable to you, substitute goods of equivalent quality and price.
  • To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only and must be used for the intended purpose.  Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

Our Staff

  • Our Customer Service team is trained to provide good service. However, no advice can be given about plumbing, electrics, carpentry, kitchen fitting or any similar professions, and if you need advice you should obtain it from a qualified expert at your own risk. We recommend you don’t book any fitting or installation services until the goods have been delivered.
  • None of our Customer Service team are authorised to advise on whether any goods are suitable for any unusual purpose. If you intend to use the goods for any unusual purpose, then you must make up your own mind about whether the goods are suitable or take advice from a third party.

Data Protection

  • By using our website, you are agreeing to our Privacy Policy and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies.
  • Your privacy is very important to us at Jones Bespoke Interiors and we are committed to treating your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality.

General

  • We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.
  • These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer.
  • You may not transfer your rights under the contract between us to any third party without our prior written consent.
  • If any term of these conditions of sale is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term will be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
  • If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
  • In case of any shopping disputes, please email interiors@jonesbespoke.com.
  • These Conditions of Sale and any contract formed in accordance with clause1of those Conditions are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
  • When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.
  • Our Privacy Policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website you consent to the processing described therein and warrant that all data provided by you is accurate.
  • You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Jones Bespoke Interiors will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
  • We try to make sure that all information on the Website are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods or Services we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.