Shipping policy
Free Delivery
Our delivery is free of charge within the UK mainland - delivery outside of the mainland UK is subject to the availability of our courier service in the area and cannot be guaranteed. If we cannot deliver to your address we will contact you to arrange alternative shipping or refund your order.
Please note that larger items such as sofas, beds, and other furniture will be delivered to the front of your property only as these will be wrapped and packed onto a pallet. You will need to arrange any help that is needed for bulky items. Delivery does not include carrying items into your home or positioning them in a room, nor does it include any fitting required.
You must tell us when arranging delivery about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges or small entrances. Charges for delivery may apply if delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about, or if the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because there was no-one at the delivery address aged 18 or over to sign for the foods at the time arranged for delivery.
We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after the delivery, within 7 days of receiving notice of such extra delivery charges.
Delivery Times
Home accessories including cushions will usually be delivered within 14 days of the order date.
Furniture will usually be delivered within 6-8 weeks of the order date.
Delivery times may vary depending on the material and product. For public holidays (Christmas, Easter, etc) or when incorporating special requests in your furniture design, the delivery time may increase by 2-4 weeks.
Delivery Information
Our deliveries are provided by trusted local delivery companies. Most deliveries are made Monday to Saturday between 8am-9pm.
Some large items may be delivered on a pallet due to their size, weight or fragility. If an item is delivered on a pallet the delivery company may leave the pallet with you to dispose of accordingly.
Delivery areas
Our delivery is free of charge within the UK mainland.
Delivery outside of the mainland UK is subject to the availability of our courier service in the area and cannot be guaranteed. If we cannot deliver to your address we will contact you to arrange alternative shipping or refund your order.
Missed/Refused Deliveries
Please ensure that you enter your phone number at checkout to help our delivery providers to notify you of deliveries. If you miss or refuse a delivery you may be charged a re-delivery or return fee up to £150 depending on the value/size of the order. This will be determined by the courier who is making the delivery.
Delay in delivery
Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible.